What I Can Return And When?

(a) You received a faulty or defective product (like damaged or leaked attar bottle, non-working electric Bakhoor burner)

(b) You received a product that is different from what you ordered

(c) You received a product that looks different from how it actually appeared

(d) If the product delivered by us does not appear to be the exact size you ordered (size issues)

(e) If you are not satisfied with the received bapuperfume range of attar

NOTE: IN CASE OF ANY FAULTY DELIVERY COMPLAINT FOR RETURN OR REFUND (E.I: IF PRODUCT GOT STOLEN FROM THE PACKAGE, IF RECEIVED DAMAGED PRODUCT, RECEIVED EMPTY PACKAGE) YOU MUST HAVE TO PROVIDE US THE UNBOXING VIDEO OF THE PACKAGE FOR YOUR QUERY TO BE ENTERTAINED BY OUR CUSTOMER CARE, WITHOUT VIDEO NO COMPLAINT WOULD BE ENTERTAINED.

What Products Can NOT Be Returned?

(a) Items that have been used, worn, washed, or soiled;

(b) Branded items, once the seal has been broken, cannot be returned unless we give you compensation.

(c) Consumable products, once the seal has been broken, cannot be returned unless we give compensation (Imported Products and Beard massage oil.)

(d) Bulky items like a bunch of caps, big wooden nalain, big hanging, and wall decorating.

(e) Custom-made products like topi, Bakhoor, wooden nalain, jubbah, abaya, bisht, etc.

(f) Caps which you have ordered wrong sized can’t be returned

(g) Products which are ordered on sale or discounts

Conditions for Returning Products

(a) The products must be returned in the original condition they were received in along with any bills, tags, labels, etc.

(b) Products must be in their original form and unsoiled;

(c) Brand packaging should be intact;

(d) Replacement of a product will be subject to availability of the product on the website at that time.

Refund Eligibility

To raise a dispute, please contact us on WhatsApp at +918885978692. Your message must contain name/image of the product and the order ID along with a detailed description of the nature of the concern. This must be done within 3 days of receipt of the product. Disputes registered after 3 days of delivery shall be entertained at the Adilqadri team then you must send the product back to us within 7 days.

Cancellation Policy

(a) You cannot cancel the order after 12 hours

(b) You cannot cancel customized orders (like jubbah, handmade caps, abaya, bisht, wooden nalain)

(c) If you want to cancel and the product is not dispatched, we have the authority to cancel it (you have to inform us)

Note: We Have The Authority To Cancel Any Order Which Is Price Mistaken Or Out Of Stocks.